Customer Service Charter

Tuwasa takes care of its customers by providing quality services which meets customer needs, expectations and satisfaction in accordance with Tuwasa Customer Service Charter(Click here to download). This Customer Service Charter is known by customers and briefly explains every party’s right and responsibilities.

MONITORING, EVALUATION AND REPORTING OF CUSTOMER SERVICE CHARTER
So as to take this charter seriously we have specific ways of monitoring, evaluation and reporting. We do verify the complaints attended by communicating with a customer after receiving it then we provide weekly reports for internal use, also Quarterly reports about the charter implementation for other stake holders to increase transparency as well as annual reports for other Bodies.

CUSTOMER CHARTER AWARENESS
We will continue do our best to improve awareness of customer service charter to our customers in different ways such as when we conduct meetings with them, printing and distribution of charter copies to ward executive officers and also during exhibitions such as Nane Nane we can provide simple fliers that explain the charter